Choose the plan that fits your clinic.
From solo practitioners to multi-location clinics — AI-powered automation that grows with you. Read our client success stories or contact us for a demo.
A Better Front Desk — Without the Overhead.
Running a clinic front desk is expensive.
Between wages, sick leave, training, turnover, and constant interruptions, the real cost adds up fast. And that's before you factor in missed calls, lost bookings, and no-shows.
The truth is: most front desk work is repetitive — and most of it can be automated.
Premium Patient already handles:
- Inbound and outbound calls
- AI chat on your website and via SMS
- Appointment booking, rescheduling, and cancellations
- Missed call handling and instant text-back
- Reminders, confirmations, and follow-up sequences
- Patient qualification and routing
- Seamless handover to your team
And on our fully integrated plan, it also connects directly to your clinic system — keeping appointments and patient data in sync automatically.
All for less than the cost of a few hours of admin time per week.
You're not replacing people. You're removing wasted time.
Cover
Never Miss a Patient
For solo practitioners & very small clinics
Billed monthly
Get StartedIncludes:
- Inbound and outbound calls
- AI chat on your website and via SMS
- Appointment booking, rescheduling & cancellations
- Missed call handling
- Human transfer to staff
- Message taking & patient qualification
- 1 location
- 1 phone number
- Call & chat transcripts
- Basic reporting
- Setup, training & support
Does not include:
- Outbound follow-up calls
- SMS reminders & campaigns
- Automation workflows
- CRM
- Premium Sync Pro (EMR/PMS)
Front Desk
AI Front Desk
For growing clinics with admin pressure
Billed monthly
Get StartedEverything in Cover, plus:
- Outbound AI voice assistant (follow-ups & confirmations)
- Missed call text-back
- SMS reminders & confirmations
- Smart call routing (by service or urgency)
- Automation workflows (basic)
- Voice + chat working together
- 2 phone numbers
- 1–2 locations
- Better reporting & call summaries
Does not include:
- Premium Sync Pro (EMR/PMS)
Integrated
Fully Automated Clinic
For busy clinics & multi-practitioner practices
Billed monthly
Get StartedEverything in Front Desk, plus:
- Full CRM included
- Premium Sync Pro included
- Jane, Cliniko, Nookal, PtEverywhere, SimplePractice, PromptEMR
- Two-way appointment sync
- Two-way patient data sync
- Advanced workflows & patient journeys
- No-show recovery & reactivation
- Multi-location support (up to 3)
- Priority support
Add-Ons
Capacity
- Extra usage pack (1,000 mins)£150/month
- Extra location£99/month
- Extra phone number£10/month
Complexity
- Extra clinic system (second EMR/PMS)£125/month
- Advanced workflow build£500–£2,000
- Dedicated success manager£350–£500/mo
- Advanced ROI / KPI dashboards£25–£50/mo
All plans include generous fair usage designed for the clinic size they're built for. Most clinics never hit any limits.
Frequently Asked Questions
Everything you need to know about our pricing plans. Have more questions? Visit our FAQ page
Which plan is right for my clinic?
Cover is perfect for solo practitioners or very small clinics who need basic call handling and booking. Front Desk suits growing clinics with 1-2 locations that need outbound follow-ups, SMS reminders, and workflow automation. Integrated is ideal for busy multi-practitioner clinics that want full CRM, EMR/PMS sync, and advanced patient journey automation.
Can I switch plans at any time?
Absolutely! You can upgrade or downgrade between Cover, Front Desk, and Integrated plans at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle, and you keep all features until then.
What clinic systems do you integrate with?
Our Premium Sync Pro (included in the Integrated plan) connects with Jane, Cliniko, Nookal, PtEverywhere, SimplePractice, and PromptEMR. We sync appointments and patient data bidirectionally in real-time. If you need a different system, contact us about adding it as a custom integration.
Do you offer annual billing discounts?
Yes! Save 20% when you pay annually. For example, Front Desk is £3,351/year instead of £4,188 (£349 × 12), saving you £837. Annual plans also include priority setup support. You can toggle between monthly and annual pricing above to see your savings.
What happens if I need more capacity?
All plans include generous fair usage limits designed for their clinic size. If you need more, you can add extra usage packs (1,000 mins for £150/month), extra locations (£99/month), or extra phone numbers (£10/month). We'll notify you before you approach any limits—we never cut you off mid-conversation.
How long does setup take?
Most clinics are live within 48 hours. We provide setup, training, and support with every plan. For Integrated plan customers with EMR/PMS sync, setup typically takes 3-5 days to ensure everything connects smoothly. Your dedicated onboarding specialist will guide you through the entire process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) in GBP, USD, or EUR. Annual plans can also be paid via bank transfer. All payments are processed securely through Stripe with full PCI compliance.
Can I cancel anytime?
Yes—no contracts, cancel anytime. Monthly plans can be cancelled with no penalty, and you'll keep access until the end of your billing period. Annual plans are non-refundable but can be cancelled to prevent auto-renewal. Your data export is always available if you decide to leave.
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